Refund & Return Policy

  1. FRESH PRODUCE (Perishable):
    Because we sell fresh organic fruits, vegetables and greens,
    all sales are final once delivered/collected, EXCEPT:
  • Wrong item delivered
  • Damaged / rotten / spoiled on delivery
  • Short quantity

You must report within 24 HOURS with photo via WhatsApp or email
info@organiccuts.co.za

We will offer:

  • Replacement on next harvest/delivery, OR
  • Store credit, OR
  • Refund to original payment method
  1. NON-PERISHABLE (Honey, teas, dried goods, merch):
    Can be returned within 7 days if unopened, unused, sealed.
    Customer pays return delivery fee.
    No returns after 7 days.
  2. HOW REFUNDS WORK:
  • After we receive photo and approve, refund processed within
    3-5 working days.
  • PayFast / PayStack / EFT refunds go back to same account/card.
  • Delivery fees are non-refundable unless error is ours.
  1. WHAT WE DON’T REFUND:
  • Change of mind after harvest cut
  • Produce not stored correctly after delivery (left in sun)
  • Delay caused by courier but product still fresh
  • Sale / discounted items
  1. FARM VISITS & WORKSHOPS:
  • Cancel 48hrs before = full refund
  • Cancel 24hrs before = 50% refund
  • No show / same day cancel = no refund
  1. HOW TO REQUEST:
    WhatsApp: 081 405 7162
    Email: info@organiccuts.co.za
    Subject: RETURN – 081 405 7162
    Include: Name, Order No, Photo, Reason

Our Promise:
We believe good food starts with good soil. If we fail you,
we will fix it. Fairness and Care is our principle.

Organic Cuts — building the future, one harvest at a time. 🌱
Great Is Thy Faithfulness.

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